Howard Bell: Difference between revisions
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'''Howard Bell''' is a computer and Internet expert who is currently the VP of Operations at the highest-selling new domain name extension registry, [[.CLUB Domains LLC]]. Howard is responsible for the registry’s operations, in addition to building the registry’s customer service and support offerings. | '''Howard Bell''' is a computer and Internet expert who is currently the VP of Operations at the highest-selling new domain name extension registry, [[.CLUB Domains LLC]]. Howard is responsible for the registry’s operations, in addition to building the registry’s customer service and support offerings. | ||
==Background== | ==Background== <!--T:2--> | ||
Howard has been involved in the Internet industry since 1993, getting his start in Canada after graduating from Brock College in 1992 with a degree in computer science. Howard has worked with and continues to work with Entrepreneur [[Colin Campbell]] for several Internet-based companies such as [[Tucows]] Interactive, [[Internet Direct Canada]], [[Hostopia]].com, and now .CLUB Domains LLC. | Howard has been involved in the Internet industry since 1993, getting his start in Canada after graduating from Brock College in 1992 with a degree in computer science. Howard has worked with and continues to work with Entrepreneur [[Colin Campbell]] for several Internet-based companies such as [[Tucows]] Interactive, [[Internet Direct Canada]], [[Hostopia]].com, and now .CLUB Domains LLC. | ||
==Career== | ==Career== <!--T:3--> | ||
At his time working at Internet Direct Canada (TSX:IDX) and Tucows Interactive (TCX), Howard established and developed customer operations and technical support departments, and expanded them to multiple call centers across Canada. He also created a retail division to sell products and services through existing retail channels and locations. Howard was responsible for creating and managing these various contact centers. | At his time working at Internet Direct Canada (TSX:IDX) and Tucows Interactive (TCX), Howard established and developed customer operations and technical support departments, and expanded them to multiple call centers across Canada. He also created a retail division to sell products and services through existing retail channels and locations. Howard was responsible for creating and managing these various contact centers. | ||
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During his time with Hostopia.com, Howard acted as VP, and developed several customer service and technical support departments in addition to building and managing Hostopia’s 200+ seat contact center in the Atlantic region of Canada, as well as many United States-based centers. Howard created the ACE (Amazing Customer Experiences) program for the Contact Center employees. | During his time with Hostopia.com, Howard acted as VP, and developed several customer service and technical support departments in addition to building and managing Hostopia’s 200+ seat contact center in the Atlantic region of Canada, as well as many United States-based centers. Howard created the ACE (Amazing Customer Experiences) program for the Contact Center employees. | ||
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Howard also served as the VP of Bluewater Imaging, Inc., and implemented an IT strategy for a medical diagnostic imaging company with several locations and proprietary databases. | Howard also served as the VP of Bluewater Imaging, Inc., and implemented an IT strategy for a medical diagnostic imaging company with several locations and proprietary databases. | ||